Your privacy matters deeply to us. As a mental health practitioner, Abrar Raza is committed to handling your personal and sensitive information with the utmost care, discretion, and in full compliance with applicable data protection standards. This Privacy Policy explains how we collect, use, and protect your information.

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01. Who We Are

This Privacy Policy applies to the website www.abrarraza.com and the services offered by Abrar Raza, Psychologist and Therapist. For any privacy-related questions, you may contact us at abrar@abrarraza.com.

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02. Information We Collect

We may collect the following types of information:

• Personal Identification Information: Name, email address, phone number, and location when you contact us or fill out the contact form.

• Session-Related Information: Information you share voluntarily during therapy or counselling sessions, which is held in strict confidence.

• Technical Data: IP address, browser type, and browsing behaviour on this website, collected automatically via cookies or analytics tools (e.g., Wix analytics).

• Communication Data: Records of emails, WhatsApp messages, or other correspondence you initiate with us.
   

03. How We Use Your Information

We use the information we collect to:

• Respond to enquiries and facilitate session bookings.

• Provide therapeutic and counselling services effectively.

• Maintain accurate records as required by professional and ethical standards.

• Send appointment reminders or follow-up communications (only where you have consented).

• Improve the functionality and content of this website.

• Comply with legal or regulatory obligations.

We do not sell, rent, or trade your personal information to any third party for commercial purposes.

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04. Confidentiality of Therapeutic Information

All information shared within a therapy or counselling context is held in strict professional confidence. We adhere to the ethical guidelines of the psychological and counselling profession.

Confidentiality may only be breached in the following limited circumstances:

• Where there is a serious risk of harm to you or to another individual.

• Where disclosure is required by law, a regulatory body, or a court order.

• Where child safeguarding concerns arise.

In such cases, we will always aim to inform you prior to any disclosure, unless doing so would present a risk.

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05. Cookies & Website Analytics

This website may use cookies and third-party analytics tools (provided by Wix) to understand how visitors use the site. These tools collect anonymised, aggregated data such as page views and visit duration. They do not identify you personally.

You may choose to disable cookies through your browser settings; however, this may affect your experience of the website.

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06. Data Storage & Security

Your personal data is stored securely, and access is restricted to authorised personnel only. We take reasonable technical and organisational measures to protect your information from unauthorised access, alteration, or disclosure.

Therapeutic notes and client records are stored securely in compliance with applicable professional and data protection standards and are retained only for as long as necessary.

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07. Third-Party Links

This website may contain links to third-party websites (such as LinkedIn or WhatsApp). We are not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies before sharing any personal information.

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08. Your Rights

Depending on your location and applicable law, you may have the right to:

• Request access to the personal data we hold about you.

• Request correction of inaccurate data.

• Request deletion of your personal data (subject to professional record-keeping obligations).

• Withdraw consent to communications at any time.

To exercise any of these rights, please contact us at abrar@abrarraza.com.

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09. Children's Privacy

Our services are primarily intended for adults. Where sessions involve minors, parental or guardian consent is required. We take additional care in handling the data of underage clients and do not knowingly collect information from children without appropriate consent.

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10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be published on this page with a revised effective date. Continued use of our services constitutes acceptance of the updated policy.

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For any privacy-related queries or concerns, please contact us at abrar@abrarraza.com or via WhatsApp.