Please read these Terms & Conditions carefully before using the services offered by Abrar Raza (Psychologist & Therapist) through this website or any associated communication channels. By booking a session or engaging with our services, you agree to be bound by these terms.

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01. Acceptance of Terms

By accessing this website (www.abrarraza.com) or booking a therapy or counselling session, you acknowledge that you have read, understood, and agreed to these Terms & Conditions in full. If you do not agree with any part of these terms, please refrain from using our services.

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02. Nature of Services

Abrar Raza offers psychological counselling, therapy, and emotional wellness coaching to individuals. Services are provided online via video/audio call or in person, as agreed between the client and practitioner.

It is important to note the following:

• The services provided are therapeutic and supportive in nature and do not constitute medical diagnosis or treatment.

• Sessions are not a substitute for emergency mental health care. If you are in crisis or danger, please contact your local emergency services immediately.

• The practitioner reserves the right to refer clients to other professionals or specialists when appropriate.
   

03. Client Responsibilities

As a client, you agree to:

• Provide accurate and honest information about yourself during sessions.

• Attend sessions at the agreed time and provide adequate notice if you need to reschedule or cancel.

• Treat the practitioner with respect and professionalism at all times.

• Use the services only for lawful and personal purposes.

• Do not record any sessions without the practitioner's prior written consent.
   

04. Fees & Payment

Session fees are communicated prior to booking confirmation. Payment is required as agreed — either at the time of booking or before the session commences. Failure to make payment may result in the session being cancelled.

Fees are subject to change with reasonable prior notice. Any changes to pricing will not affect sessions already booked and confirmed.

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05. Cancellation & Rescheduling

We understand that circumstances change. However, to respect the practitioner's time and allow other clients to book, we kindly ask for at least 48 hours' notice for any cancellation or rescheduling request.

• Cancellations made with less than 48 hours' notice may incur a cancellation fee.

• No-shows without prior notice will be treated as a completed session for billing purposes.

• Please refer to the Refund Policy for details on refunds related to cancellations.
   

06. Confidentiality

All information shared during sessions is treated with the strictest confidence and is governed by professional ethical standards. Information will not be disclosed to any third party without your explicit consent, except in the following legally or ethically mandated circumstances:

• Where there is a risk of serious harm to you or another person.

• Where disclosure is required by law or court order.

• Where mandatory reporting obligations apply (e.g. child safeguarding).
   

07. Limitation of Liability

Abrar Raza provides services with diligence and professional care. However, therapy outcomes can vary and are influenced by many factors, including the client's commitment and circumstances. The practitioner does not guarantee specific outcomes and shall not be liable for any indirect, incidental, or consequential outcomes arising from the use of these services.

This website is provided on an "as-is" basis. We make no representations or warranties about the accuracy or completeness of any content on this website.
 

08. Intellectual Property

All content on this website, including text, graphics, logos, and resources, is the intellectual property of Abrar Raza unless otherwise stated. You may not reproduce, distribute, or use any content from this website without prior written permission.
 

09. Governing Law

These Terms & Conditions are governed by the applicable laws of the jurisdiction in which the practitioner operates. Any disputes arising from these terms shall first be attempted to be resolved amicably. If unresolved, they shall be subject to the jurisdiction of the relevant courts.
 

10. Changes to These Terms

We reserve the right to update these Terms & Conditions at any time. Changes will be published on this page with an updated effective date. Continued use of our services after any changes constitutes your acceptance of the revised terms.

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If you have any questions about these Terms & Conditions, please reach out at abrar@abrarraza.com or via WhatsApp.