We strive to provide the highest quality psychological and therapeutic support. This Refund Policy outlines the circumstances under which refunds or credits are applicable for sessions booked with Abrar Raza. Please read this carefully before making a payment.

​

01. General Policy

All session fees paid are generally non-refundable once a session has commenced. We encourage clients to review this policy prior to booking and to reach out in advance if they have any concerns or special circumstances.

We do, however, recognise that genuine situations arise, and we aim to handle each request with empathy and fairness on a case-by-case basis.

​

02. Cancellation & Refund Summary

The following table provides a quick overview of our refund eligibility based on when a cancellation is made:

​

Scenario Notice Given: Refund Eligibility

Session cancelled by client - More than 48 hours before - Full Refund

Session cancelled by client - 24–48 hours before - Credit / Reschedule

Session cancelled by client - less than 24 hours before - No refund

No-show without notice - No Refund

Session cancelled by practitioner - Any time - Full refund

Technical failure (practitioner's side) - Full Refund or Reschedule

 

Unusual circumstances. Considered Case-by-Case
 

03. Cancellations by the Client

If you need to cancel a booked session, please notify us as early as possible via email or WhatsApp.

• More than 48 hours in advance: You are eligible for a full refund of the session fee or to reschedule without any additional charge.

• Between 24 and 48 hours in advance: No refund will be issued, but the session fee may be applied as a credit toward a rescheduled session within 30 days.

• Less than 24 hours in advance: The session fee is non-refundable. A rescheduling credit is not guaranteed in this case, but may be considered at the practitioner's discretion.
   

04. No-Show Policy

If you do not attend your scheduled session without prior notice, the full session fee will be charged, and no refund or credit will be issued. We value your time and the practitioner's equally, and this policy ensures fairness for both parties.
 

05. Cancellation by the Practitioner

In the rare event that a session must be cancelled by Abrar Raza due to illness, emergency, or other unforeseen circumstances, you will be notified as soon as possible and offered:

• A full refund of the session fee, or

• Priority rescheduling at no additional cost — whichever you prefer.
   

06. Technical or Connectivity Issues

For online sessions:

• If a session is significantly disrupted due to technical issues on the practitioner's side, a full refund or a complimentary reschedule will be offered.

• If disruption occurs due to the client's connectivity or technical setup, the session fee will be charged as normal. We encourage clients to ensure a stable internet connection and a private space before each online session.
   

07. Package or Bundle Purchases

Where sessions have been purchased as part of a package or bundle:

• Individual session cancellations will follow the same notice-period policy outlined above.

• Refunds for unused sessions in a package may be considered at the practitioner's discretion if a client is unable to continue due to a documented medical reason or a significant life change.

• Partial refunds for used sessions within a bundle are generally not available.
   

08. How to Request a Refund

To request a refund or session credit, please contact us at:

• Email: abrar@abrarraza.com

• WhatsApp: Message on WhatsApp

Please include your name, the session date, and a brief description of your request. We aim to respond to all refund requests within 3–5 business days.

Approved refunds will be processed to the original payment method within 7–10 business days, depending on your bank or payment provider.
 

09. Exceptional Circumstances

We understand that life is unpredictable. In cases of serious illness, bereavement, or other significant and documented circumstances, we will do our best to accommodate your needs compassionately, including rescheduling or providing a credit beyond standard policy terms. Please reach out — we are here to help.
 

10. Changes to This Policy

This Refund Policy may be updated from time to time. Any changes will be reflected on this page with a revised effective date. The policy in effect at the time of your booking will apply to that booking.

​

​

Have questions about a refund or cancellation? Reach out at abrar@abrarraza.com or via WhatsApp — we're happy to help.